Job Description: Risk Assessor, Censinet Services

Department: Customer Success

‍Reports to: Manager, Censinet Services

‍

To apply, please email your resume and cover letter to careers@censinet.com

‍‍

Position Summary

Responsible for the hands-on delivery of Censinet Services engagements, performing third-party risk assessments and other customer work to a high standard of quality, accuracy, and timeliness. This individual contributor role focuses on service execution, operational excellence, and an exceptional customer experience.

Partners cross-functionally with Customer Success, Sales, Marketing, and Product to support the continued growth of Censinet Services by delivering high-quality service, helping introduce new service offerings, and contributing subject matter expertise in support of customer and commercial initiatives. (To apply, please email your resume and cover letter to careers@censinet.com)

Service Delivery & Subject Matter Expertise

  • Perform third-party risk assessments and other Censinet Services customer engagements, ensuring consistent, high-quality, and timely delivery.
  • Manage assigned workload across multiple concurrent customer engagements, maintaining accurate visibility into delivery status and proactively flagging risks or constraints that could impact customers.
  • Maintain accurate visibility into active customer engagements using Salesforce, Gainsight, and other operational tracking tools.
  • Follow and help improve standard operating procedures, quality standards, and onboarding materials to support consistent, scalable service delivery.
  • Serve as a resource for complex customer assessments and service delivery challenges, partnering with Customer Success and implementation partners to drive successful outcomes.
  • Provide direct support to non MSP customers upon direction of manager for day to day issues and questions as well as for integration workflows.
  • Support the development, operational readiness, and delivery of new Censinet Services offerings, including vendor-facing services and other emerging service capabilities.
  • Partner with Product to communicate customer feedback, identify opportunities to improve service delivery, and help shape future platform capabilities.
  • Contribute to quality assurance and knowledge sharing to help maintain consistent, high-quality customer deliverables across the Censinet Services team.

Cross-Functional Partnership

  • Partner with Sales throughout the opportunity lifecycle, providing service scoping, effort estimates, and subject matter expertise to support customer engagements and commercial success.
  • Collaborate with Customer Success to ensure seamless transitions from implementation to ongoing service delivery, supporting long-term customer success and adoption.
  • Serve as a subject matter expert for Censinet Services during customer, partner, and prospect engagements, helping communicate service capabilities and delivery best practices.
  • Provide input into cross-functional planning initiatives on service readiness, delivery capacity, and customer experience as new products, capabilities, and service offerings are introduced.
  • Partner with Marketing to support service-related messaging, customer stories, webinars, and other thought leadership initiatives as needed.

Qualifications

  • Experience delivering managed or professional services in a SaaS, healthcare technology, or consulting environment.
  • Strong understanding of third-party risk management, healthcare cybersecurity, or related risk management disciplines.
  • Proven ability to manage multiple concurrent customer engagements while maintaining high standards of quality and customer satisfaction.
  • Strong organizational, communication, and relationship management skills, with the ability to collaborate effectively across Customer Success, Sales, Marketing, and Product.
  • Demonstrated initiative and a continuous improvement mindset, with the ability to identify opportunities to improve processes, service delivery, and customer outcomes.

Success Measures

  • Consistent delivery of high-quality Censinet Services, meeting established service levels, delivery timelines, and customer expectations.
  • Healthy personal utilization and effective management of assigned workload across all active customer engagements.
  • Achievement of established service level agreements (SLAs) and operational performance metrics through effective tracking and process adherence.
  • High levels of customer satisfaction and successful delivery of managed services and technical service engagements.
  • Contribution to continuous improvement of service delivery processes, documentation, and operational efficiency.
  • Effective cross-functional partnership with Sales, Customer Success, Marketing, and Product in support of customer success and commercial objectives.
  • Successful delivery of new Censinet Services offerings as the services portfolio expands.

‍

To apply, please email your resume and cover letter to careers@censinet.com

‍