Customer Success Manager (Remote)
Post Summary
Customer Success Manager (Remote)
Censinet helps organizations address risk across their business, including vendors and third parties, patient data, medical records, research and IRB, medical devices, supply chain, and more.
We’re looking for an experienced Customer Success Manager (CSM) to join our growing team. In this role, you’ll own relationships with a portfolio of healthcare customers, ensuring they realize the full value of the Censinet platform. You’ll serve as a trusted advisor, driving adoption, renewals, and expansion while championing the customer voice across the company.
What You’ll Do
- Build strong, long-term relationships with customers, ensuring satisfaction, adoption, and retention
- Lead success planning and business reviews to deliver measurable outcomes
- Partner with sales on renewals and expansion opportunities
- Create advocates by helping customers achieve meaningful results
- Collaborate with product, sales, and leadership to improve the customer experience
What We’re Looking For
- 8+ years in Customer Success, Account Management, or a related role, ideally in healthcare SaaS
- Proven success driving adoption, retention, and expansion in a subscription model
- Strong relationship management and communication skills with executive presence
- Experience leading QBRs, success planning, and proactive account management
- Collaborative, customer-obsessed mindset and a passion for healthcare
Why Censinet
- Fully remote role with a mission-driven, collaborative culture
- Opportunity to make a direct impact on customer success and company growth
- Work with a team dedicated to improving risk and security across healthcare
If you’re a seasoned CSM who loves helping customers succeed and thrives in a fast-moving, high-impact environment, we’d love to hear from you. Please email your resume to careers@censinet.com.
